FAQ
Has my order shipped?
You will receive an email with tracking information as soon as your order ships.
How do I track my order?
You will receive an email with tracking information as soon as your order ships. Your tracking information can also be found in the “Orders” tab of your “My Account” section.
My order never arrived.
Check with the shipper to confirm that your order has been delivered. If your tracking information shows that the order has been delivered, please contact customer service for assistance.
An item is missing from my shipment.
If you received your order and an item is missing please contact customer service.
My product is missing parts.
If you received your order and an item is missing parts please contact customer service.
How do I create an account?
- Click the “Login/Register” link at the top right side of our site.
- Enter your email address.
- Click “Register”.
- You will receive an email with login info.
Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click on the “My Account” link on the top right hand side of our website then go to either the “Addresses” or “Account Details” tab to edit your information.
I forgot my password.
Click the “Login/Register” link at the top right hand side of our site. Under the login box you’ll see a link that says “Lost your password?”. Click that link then enter your email address and you will receive an email to reset your password.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Your order history can be found in the “Orders” tab of your “My Account” section. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
You will receive an email containing this information as soon as you place your order. Your order history can also be found in the “Orders” tab of your “My Account” section.
When will my credit card be charged?
Your credit card will be charged within 24 hours of your order being placed.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your returned item(s).
How do I contact you?
Please click here for our company contact information.